Shipping Terms and Conditions
 

Standard Shipping Charges

The standard delivery charge starts at AUD$5 per package within Australia.

Christmas Delivery

All orders placed by 19 December will be dispatched before Christmas Day. All order placed between 20 and 26 December will be dispatched on 30 December. However, if you wish to receive your order before Christmas, please allow sufficient time for order dispatch and delivery time. 

Delivery Times

Your orders are usually dispatched within 2 working days (except during Christmas periods, please see ‘Christmas Delivery’ for more information). 

Sydney and Melbourne Metro: 2-3 working days after dispatch. Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days. 

*Delivery to remote areas may take longer. Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn't arrive within the given timeframe, please inform us at [email protected]

Delivery Issues

If a delivery is late, the Purchaser must inform customer service as soon as possible, by e-mail sent to [email protected] or by this form. Enquiries may take some time but we aim to resolve all delivery problems within two (2) weeks from the day of the complaint. 

Upon receipt of Products ordered, the Purchaser must check that the Products are compliant. Any delivery anomalies (missing items or broken Products, parcel damaged, etc) must be noted in writing by Purchasers on the delivery slip presented by the courier alongside a signature. The Purchaser must also notify the Kiehl’s customer service department by e-mail sent to [email protected] specifying the nature of the problem.

Order Status

Your orders are usually dispatched within 2 working days (except during Christmas periods, please see  ‘Christmas Delivery’ for more information). You will receive an notification from us when your order is shipped. 

If you have questions about your order status, email us at [email protected] and we will be happy to assist you.

Change Submitted Orders

If you need to change an order you have already placed, please contact us with your order confirmation number. We will always do our best to accommodate your needs.

Report Order Problem

If your order is missing a product, contains a damaged item, or other concern, please contact customer services at [email protected]

Returns & Exchanges

Should you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee. Please see our Returns Policy here for more information.

International Shipping

We currently only ship to New Zealand rat this time for orders placed at www.soodox.com. .

Our Guarantee

We stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee. See our Returns Policy for more information.